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Your Little Gift - Terms and Conditions of Sale 1. By placing an order with Your Little Gift you are accepting the terms and conditions as outlined below. 2. These terms and conditions are applicable to the supply of all goods and services by Laura Harvey trading as “Your Little Gift” to the customer. 3. We at Your Little Gift are prepared to stand by our products and services. We guarantee that you, the customer, will be totally satisfied that the goods provided are suitable for the purpose intended and decorated to your personal requirements as defined by the quote, your order and/or any samples prepared. If you are not satisfied Your Little Gift would like the opportunity to correct any discrepancies in your order, and after doing so if the customer remains unsatisfied Your Little Gift will refund 100% of the purchase price where all goods are returned. Shipping costs are not included in the satisfaction guarantee. Your Little Gift requires written advice within 24 hours of the customer taking delivery of the goods if they believe the goods are unsatisfactory. 4. Whilst all efforts are undertaken in good faith to accurately portray the products through photography and description, the products may vary from that depicted and viewed on your monitor. 5. All prices quoted and listed are in Australian Dollars, and are inclusive of Australian Goods and Services Tax (GST). We reserve the right to adjust pricing without notice. Written quotes will be honoured at that price for 14 Days. All prices listed are unless otherwise indicated for undecorated items and do not include filling, ribbons, embellishments, freight, delivery or excise charges that may apply to international destinations. 6. Availability of products is variable dependent on intermittent import and supplier stock holdings. Any given product may be discontinued or unavailable for extended periods of time. If an ordered product is out of stock or unlikely to be available before the customer's deadline Your Little Gift will advise the customer as soon as unavailability is indicated. Either a complete refund will be made to the customer or, by agreement, a substitute product will be supplied by the deadline. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability caused due to the non delivery and non availability. 7. Our goods can be supplied as age appropriate where the customer advises that this service is required. We can cater and design safe products for small children and special dietary requirements on request. Unless explicitly advised otherwise our goods may contain or be made of items that may pose a choking hazard to smaller children (eg under 3 years). 8. Your Little Gift are proud of the quality and finish of our products and will by default include a single line of reference to Your Little Gift and in some instances a graphical logo. These references shall in all cases be discrete and unobtrusive to the goods and shall not be visible to the normally presented goods. In most cases this reference will be a web address in a small but legible typeface on an underside or rear surface. Your Little Gift will at the request of the customer exclude references to Your Little Gift from the goods. 9. Food stuffs provided as fillings or decorations unless explicitly stated otherwise may contain nuts, traces of nuts or traces of other nuts (for example. sugared almonds may contain traces of peanuts). 10. Products and services provided by Your Little Gift are designed for decoration and fun, and should not be used contrary to their intended use. 11. Products decorated by the Your Little Gift containing food stuffs may be required to carry nutritional food labelling. The customer can direct Your Little Gift to omit food labelling where food labels will detract from the decorated item. 12. Your Little Gift reserves the right to refuse an order and seek further information to evaluate or process an order. 13. Your Little Gift accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided it takes all reasonable steps to notify the customer within 14 days of order placement that products will not be shipped as ordered. In such cases Your Little Gift will immediately refund any payments made in full. 14. All orders require a minimum of 30% deposit to secure goods. Work will not commence on the order until such time as the deposit is received by Your Little Gift. Payments can be made in accordance with paragraph 22 of this document. If the order is subsequently cancelled by the customer, the deposit, or part thereof, will be retained by Your Little Gift in accordance with paragraphs 17 and 18 of this document. 15. Orders should be placed a minimum of 8 weeks prior to the event. This is to ensure that Your Little Gift has adequate time for procurement, assembly and shipment of goods. Orders placed less than 8 weeks from the event may incur a rush order charge of AUD $50 or 10% of the total order price, whichever is less. Additionally, orders placed less than 4 weeks prior to the event date must be paid in full upon ordering. 16. Your Little Gift will not be held responsible for delays in the delivery caused by the manufacturer, distributor or any other third party. 17. The customer has the right to cancel their order within 7 working days which starts from the day that the customer directs Your Little Gift or its agents to proceed with procurement and or assembly of the goods ordered by written, electronic or verbal agreement. The customer may be required to surrender a deposit or part thereof where Your Little Gift has non recoverable costs associated with a given cancellation within 7 working days. 18. The customer can request cancellation of an order following 7 working days of the agreement date. Your Little Gift will in those cases take into consideration the progress of the order to that date and calculate an exit fee for the agreement. The customer will be required to surrender the full deposit and may be liable for further costs up to the value of any goods or works ordered, received, or undertaken to the point of cancellation including restocking fees or freight charges in relation to the order. For example goods that are personalised and not suitable for resale or restocking are required to be paid for by the customer. It should be noted that the deposit funds are generally used to secure the goods for a given order even where that order may not fall due for delivery for several months. 19. Your Little Gift will not accept returns of personalised, perishable, opened or unwanted goods. Where goods are found to be faulty or defective a full refund or replacement goods will be made available to the customer on return of the goods. 20. Your Little Gift shall retain legal title to the products until all payment has been made in full by the Customer. 21. Your Little Gift does not offer credit or accounts to customers. No goods or orders will be shipped until full payment is received by Your Little Gift. In the case where a customer wishes to pay by cheque, payment will not be considered as received by Your Little Gift until such time as any such cheque has been banked and has cleared. Customers wishing to pay in this manor should consider the time taken for postage and the banking process when organising payment. Similarly, payment made by bank transfer will not be considered as received by Your Little Gift until such funds are received in the Your Little Gift account. All credit card payments are deemed as received upon processing. 22. The risk on the goods shall pass to the Customer once the customer takes delivery of the goods. These terms and conditions may be updated from time to time, please check them before making your purchase. |
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