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How to Order How do I place an order and what can I expect? At Your Little Gift we provide personal service and at this time we do not have facilities for online ordering. Orders can be placed by:-
An order can be placed with a 30% deposit. Your deposit money is used to secure the goods for your order or project and ensure that we can deliver by the target delivery date. Note: If the customer decides to cancel an order at a later date, the deposit, or part thereof, may become retained by Your Little Gift as detailed in our terms and conditions. Orders requiring artwork creation by Your Little Gift may be charged an artwork setup fee of up to $50. This will be included in the quote. Orders should be placed a minimum of 8 weeks prior to the event. This is to ensure that Your Little Gift has adequate time for procurement, assembly and shipment of goods. Orders placed less than 8 weeks from the event may incur a rush order charge of AUD $50 or 10% of the total order price, whichever is less. Additionally, orders placed less than 4 weeks prior to the event date must be paid in full upon ordering. By placing an order with Your Little Gift you are agreeing to the Terms and Conditions as outlined on this website Want to see a sample? Customers are welcome to request a sample before placing an order. Samples are not free. You will be charged for the cost of the sample and freight. Forms of Payment Accepted
For your own security please do NOT email credit card numbers as email is not secure. Orders In Progress Once your order is underway jointly we will set a target delivery date. The date will take into consideration your event date and the time required to ensure safe delivery to you or your event. Your order detail and personalisation details are recorded including ribbon, decorations, and any artwork required. The initial details can be adjusted or decided as we work through the project, it is normal to work on an estimate of the number guests rather than waiting for RSVPs to be returned. Artwork requirements and font selections can be decided at the point of sale or we can email an artwork primer document providing several examples of text, graphics and ideas for your order. A proof of your artwork will be prepared and emailed to you for approval. As your target date approaches we will discuss the project, finalise the numbers and guest lists as required. Its important that we have up to date contact details including after hours numbers and email addresses as it is not uncommon for a bride or groom to be difficult to contact as the Wedding approaches. If at any time you want to make a change or addition to your order please don't hesitate to contact us. We are committed to our customers and want to make sure that you are happy and where possible will accommodate those requests. Your order can be packed and shipped to you or your event. We prefer to use Direct Freight couriers as we have less breakages with them than other freight companies. It can however be difficult to ship to residential addresses unless it is known that someone will be available to sign for the incoming goods. In some cases it is best to have goods delivered to a work address marked attention to you. Full payment is required before goods are taken or shipped. When you receive your order please check that the package is in good order and that you are happy. If you have any breakages then it is important that you contact us as quickly as possible so that we have an opportunity to reship in time for your event. |
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